FREQUENTLY ASKED QUESTIONS
WORKOUT & MEMBERSHIP QUESTIONS
How can I sign up for a free trial?
Welcome! You can sign up for a free trial on www.sweatequation.com Click on "FREE TRIAL" in the navigation bar on the top of the page.
To upgrade or change your membership sign into your account on www.sweatequation.com
Select your "MY PROFILE" in the top navigation.
Select "BILLING" then choose "CHANGE PLAN".
Next select the new plan you would like to change to, then click "OK".
Sweat Equation workouts require NO EQUIPMENT. You can do them anywhere and anytime. All routines are designed for all levels with modification options. We recommend a soft surface or a fitness mat for exercises on the floor.
How do I watch?
We are currently web based. We’ve found that the bigger the screen, the better the experience. You can watch on any smart phone, tablet, computer or stream to your TV.
What type of workouts do you offer?
Sweat Equation offers efficient bodyweight workouts including; 4 minute Warm-Ups, 12 minute Workouts and 4 minute Stretches. You can combine, mix and match your workouts. Our fitness expert will guide you through each workout offering all the necessary modifications needed.
How often do you add new classes to the on-demand library?
New on-demand Workouts or Stretches are added 5 days per week! We’ve always have you covered.
What are your subscription plan offerings?
We offer 3 different Membership Options.
7-Day FREE TRIAL: Gain FREE access for 7-days to All New Weekly Workouts, the full Workouts Archive library and full Stretches Archive library. The Sweat Equation ALL ACCESS MONTHLY Subscription is $6.99/Month after the 7-day trial. Cancel anytime.
ALL ACCESS MONTHLY SUBSCRIPTION: Gain access to All New Weekly Workouts, the full Workouts Archive library and full Stretches Archive library. The Sweat Equation ALL ACCESS MONTHLY Subscription is $6.99/Month. Cancel anytime.
ALL ACCESS ANNUAL SUBSCRIPTION: Gain access to All New Weekly Workouts, the full Workouts Archive library and full Stretches Archive library for 12-months. The Sweat Equation ALL ACCESS ANNUAL Subscription is $70/Year. Cancel anytime.
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking MY PROFILE from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking MY PROFILE from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking MY PROFILE from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.